1. Introduction
This Data Processing Addendum ("DPA") forms part of the agreement between VoiceMatrixAI ("VoiceMatrixAI," "we," "our," or "us") and customers using VoiceMatrixAI services. This DPA outlines how VoiceMatrixAI may process data in connection with providing AI-powered communication systems, workflow automation, CRM integrations, appointment scheduling, and related services.
2. Scope Of Processing
VoiceMatrixAI may process information necessary to: Provide platform functionality, Support workflow automation, Manage integrations, Enable appointment scheduling, Support customer communications, Maintain platform operations, Improve system reliability. Processing activities may vary depending on platform usage, integrations, workflows, and customer configurations.
3. Categories Of Data
Depending on how the Services are used, VoiceMatrixAI may process: Names, Email addresses, Phone numbers, Business information, Scheduling information, CRM workflow data, Communication records, Automation-related data. VoiceMatrixAI does not intentionally collect sensitive personal information unless submitted through customer workflows or integrations.
4. Purpose Of Processing
VoiceMatrixAI processes data solely for purposes related to: Platform operation, Workflow automation, Communication services, Appointment scheduling, CRM integrations, Customer support, Infrastructure reliability, Security monitoring.
5. Security Measures
VoiceMatrixAI uses reasonable technical and operational safeguards designed to help protect platform information and workflows. Security practices may include: Encrypted communications, Authentication protections, Access controls, Infrastructure monitoring, Secure integrations, Operational oversight.
6. Subprocessors & Third-Party Services
VoiceMatrixAI may rely on third-party providers and infrastructure services including: Cloud infrastructure providers, CRM integrations, Scheduling systems, Payment processors such as Stripe, Communication providers, Workflow automation platforms. These providers may process data as necessary to support platform functionality and operational reliability.
7. Customer Responsibilities
Customers remain responsible for: Lawful use of the platform, Managing customer consent where applicable, Configuring workflows appropriately, Reviewing automation outputs, Complying with applicable laws and regulations.
8. Data Retention & Deletion
VoiceMatrixAI may retain data for operational, support, security, analytics, and legal purposes as reasonably necessary to maintain platform functionality and provide services. Customers may contact VoiceMatrixAI regarding deletion or privacy-related requests.
9. International Processing
Depending on infrastructure providers and integrations, data may be processed in different jurisdictions where VoiceMatrixAI or its service providers operate.
10. Limitation Of Liability
This DPA is subject to the limitations and liability provisions outlined in the VoiceMatrixAI Terms of Service.
11. Updates To This DPA
VoiceMatrixAI may update this DPA periodically to reflect: Operational changes, Infrastructure updates, Legal developments, Platform improvements, Evolving privacy standards. Updated versions will be posted with a revised effective date.
12. Contact
For privacy or data-processing related questions, contact: support@voicematrixai.com